Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by we9 ("we9", "we", "us", "our") and applies to all personal data processed in connection with the we9 platform accessible at we9.app (the "Platform") and all related services offered thereon.

we9 is committed to protecting the privacy and personal data of all Users of the Platform, including Pakistani players who access the Service via desktop browser or mobile device. This Policy describes what personal data we9 collects, for what purposes, on what legal basis, with whom it may be shared, how long it is retained, and what rights you have in relation to your data.

By registering an account or using the we9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the we9 Service.

This Policy should be read alongside the we9 Terms & Conditions, which also govern your use of the Platform.

2. Personal Data We Collect

we9 collects personal data from Users in the following categories:

2.1 Registration Data. When you create a we9 account, we collect your full legal name, date of birth, residential address, Pakistani mobile number and/or email address, and the username and password you select. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data. As part of our mandatory Know Your Customer process, we collect copies of your CNIC (Computerised National Identity Card), a facial selfie, and details of your registered payment method. KYC data is required for withdrawal processing and for compliance with applicable anti-money laundering obligations.

2.3 Financial Data. we9 collects information about deposits, withdrawals, and transaction histories on your account. We collect your JazzCash or Easypaisa mobile wallet number, bank account details, or card details (as applicable) to facilitate payments. Full card numbers are never stored on we9 servers — card processing is handled by our compliant payment processors.

2.4 Technical & Device Data. When you access the we9 Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifier, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.5 Gameplay & Betting Data. we9 records all wagers placed, games played, results, bonus usage, and related activity on your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and statutory reporting obligations.

2.6 Communications Data. If you contact we9 customer support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and account management purposes.

3. How We Use Your Personal Data

we9 uses the personal data collected for the following purposes:

• To create, maintain, and secure your we9 account;
• To process deposits, wagers, and withdrawals in PKR;
• To perform identity verification (KYC) and age verification in compliance with our platform policies;
• To detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities;
• To monitor compliance with our Terms & Conditions and Responsible Gaming policies;
• To provide customer support and resolve disputes;
• To communicate important account-related notices, updates to our Terms or Privacy Policy, and promotional offers (where you have opted in to marketing communications);
• To analyse platform usage patterns and improve the we9 product for Pakistani users;
• To comply with applicable legal and regulatory obligations.

we9 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects, except where required by applicable law or where expressly consented to by you.

4. Legal Basis for Processing

we9 processes your personal data on the following legal bases:

5. Data Sharing & Disclosure

5.1 We Do Not Sell Your Data. we9 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

5.2 Service Providers. we9 shares personal data with carefully selected third-party service providers who assist in operating the Platform, including payment processors (to facilitate JazzCash, Easypaisa, bank transfer, and card transactions), KYC verification providers, fraud detection services, cloud infrastructure providers, and customer support platform operators. All service providers are subject to contractual obligations to protect your data and use it only for the purposes specified by we9.

5.3 Legal Obligations. we9 may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law, court order, or in connection with the investigation of money laundering, fraud, or other illegal activity.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all assets of we9, personal data held by we9 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

6. Cookies & Tracking Technologies

we9 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us recognise returning visitors, maintain session state, prevent fraud, and analyse platform usage.

The types of cookies used by we9 include:

• Essential cookies: Required for the Platform to function — session management, login authentication, security tokens. These cannot be disabled.
• Analytics cookies: Used to understand how Players navigate the Platform, which games are most popular, and where usability issues arise. Data collected is aggregated and anonymised.
• Preference cookies: Store your display preferences and settings to personalise your we9 experience across sessions.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the we9 Platform.

7. Data Retention

we9 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years;
• Gameplay and betting records are retained for a minimum of three (3) years for dispute resolution and audit purposes;
• Customer support communications are retained for two (2) years;
• Technical and device data logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, we9 will securely delete or anonymise your personal data.

8. Data Security

we9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the we9 Platform, encryption of sensitive data at rest, role-based access controls limiting employee access to personal data, regular security audits and penetration testing, and multi-factor authentication for all administrative platform access.

While we9 takes all reasonable steps to protect your data, no online system is entirely immune to security risks. You are encouraged to protect your own account by using a strong, unique password and enabling two-factor authentication in your we9 account settings. In the event of a data security incident that affects your rights or freedoms, we9 will notify affected Users in accordance with applicable legal obligations.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by we9:

• Right of access: You may request a copy of the personal data we9 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to we9's legal retention obligations;
• Right to restriction: You may request that we9 restrict processing of your data in certain circumstances;
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent (e.g. marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on we9's legitimate interests, subject to we9's overriding grounds for continued processing.

To exercise any of the above rights, please contact we9 support via live chat or by email at [email protected]. we9 will respond to verifiable requests within a reasonable timeframe. we9 may require verification of your identity before processing any data rights request.

10. Children's Privacy

The we9 Platform is strictly intended for adults aged 18 and over. we9 does not knowingly collect personal data from individuals under the age of 18. If we9 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be terminated. If you are a parent or guardian and believe your child may have accessed the we9 Platform, please contact us immediately via support.

11. International Data Transfers

The we9 Platform and its service providers may process and store personal data outside of Pakistan. Where personal data is transferred internationally, we9 ensures that appropriate safeguards are in place — including contractual data protection clauses — to provide a standard of protection substantially equivalent to that offered under applicable data protection principles. By using the we9 Service, you consent to such international transfers of your personal data in accordance with this Policy.

12. Changes to This Privacy Policy

we9 reserves the right to update this Privacy Policy at any time. The revised Policy will be published on the we9 Platform with an updated effective date. Where changes are material to how we9 processes your personal data, we9 will make reasonable efforts to notify registered Users via their registered email address or mobile number. Continued use of the we9 Platform following the effective date of any change constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by we9, please contact our support team via live chat available 24/7 on the we9 Platform, or by email at [email protected].